General Terms and Conditions

1. Field of Application

The following general terms and conditions apply for all orders through our online shop.

2. Contract partners, Contract Formation.

The sales contract is done with the Racket Company oHG.

The display of the products in the online shop does not illustrate a legal binding offer, but a nonbinding online catalogue. By clicking on the order buttons, you submit a binding order including the in the shopping cart existing articles. Immediately after the sending of the order, your access to your order is sent via email and does not illustrate an acceptance of a contract yet. We can accept your order through the sending of an acceptance in a separate email, or through the shipping of the merchandise within two days.

A binding contract can also be issued prior, as followed:

If you chose credit card payment, then the contract is illustrated at the time of credit card payment.
If you chose PayPal as a payment, then the contract is illustrated at the time of your confirmation of payment order to PayPal.

3. Shipping
Shipping costs are added to the declared product prices. More information on the shipping costs are found at the offers.

4. Payment
In our shop we offer the following payment options:

C.O.D. service (Cash on Delivery)
By choosing C.O.D. service as payment, 4 Euros are added. Additionally, 2 Euros fee has to be paid directly to the postman.

Credit Card
Your credit card is charged with completion of the order.

You pay the billing amount via the online provider PayPal. You have to be registered there, or register first, legitimize yourself with your login data and confirm the payment order to us (exception, guest login). Further notices are received during the ordering process.

Purchase on Account
Demand of purchase on account does not exist. The minimum order amount with purchase on account is 20.00 Euros. For the purposes of credit checking, the Bürgel Wirtschaftsinformationen GmbH & Co. KG, Postfach 500 166, 22701 Hamburg, will offer us access to their database, which includes address and credit-history data in relation to your person, including those that are determined through mathematical-statistical procedures, provided that we have trustfully shown our proven interest. For the purpose of the decision to the reasoning, implementation or ending of the contract relationship, we ascertain or use probability values, in which its calculation includes address information, among other things.

5. Self pick-up
In general, you have the option to pick up your articles at Racket Company oHG, Kaiserleistraße 41, 63067 Offenbach, Germany, during the following working hours: Monday thru Friday 11:00 a.m. - 6:30 p.m.

Cancellation Policy

Cancellation right

You have the right, to cancel the contract without any reasoning within fourteen days. The cancellation period is fourteen days starting the day, on which you or a third party, who is not the post carrier, takes the last merchandise in possession.

In order to practice your cancellation right, you have to inform us (Racket Company oHG, Kaiserleistraße 41, 63067 Offenbach, with a clear statement (for e.g. a mailed letter, fax or email) about you decision to cancel the contract.

In order to maintain the cancellation period, it is enough that you send the message on your practice of your cancellation right, before the cancellation period ends.

Consequences of Cancellation
If you cancel this contract, we have to pay you back all payments that we received from you, including shipping costs (with the exception of additional costs that resulted, because you chose a different kind of shipping, as our cheapest standard shipping), immediately and latest within fourteen days, starting the day, on which we received your cancellation. For this refund, we use the same payment method, which you used in the initial transaction, unless something else was explicitly agreed upon with you; in no case, will charges be set due to refund. We can deny refunding, until we received the merchandise or until you have proven that you have sent the merchandise back, whichever is earlier.

You have to promptly and in any case not later than within fourteen days, starting the day that you have informed us about the cancellation, send or hand in the merchandise back to us or to Wolfgang Bindemann, Jonathan Krämer, Axel Kämmerer. The cancellation period is retained, if you send the merchandise prior to the end of the period of fourteen days. You account for the costs of the return of the merchandise. With merchandise that cannot be sent back normally by post due to its state, the costs are 49.90 Euros. You only have to account for the approx. diminished value of the articles, if it results from the handling other than what is necessary to ascertain the nature and functioning of the article.

The cancellation right does not apply to the following contracts:
Contracts that include shipping of merchandise that is not prefabricated and an individual range or the instruction by the consumer is definitely needed for its manufacturing or when the articles are obviously tailored to the personal needs of the consumer.

End of cancellation policy.

6. Reservation of Ownership
Until full payment, the merchandise is our ownership.

7. Transport Damage
If merchandise is delivered with obvious transport damages, please complain such mistakes immediately to the mail carrier and make contact with us immediately as well. The failure to file a complaint or to make contact does not have any consequences concerning your legal rights and their enforcement, nor especially your warranty rights. But you help us, to claim towards the mail carrier or transport insurance.

8. Contract Text Storage
We store the contract text and send you the order data and our general terms and conditions via email. You can see and download the general terms and conditions on this page. Your past orders can be found in our customer login.

9. Contract Language
The available language for the formation of a contract is German and English.